Getting Help with your Tickets

Let’s get you on your way

Can’t find your tickets or your download page?

No problem. Your tickets are available from your own private download page. You can get to your private download page from the link in your confirmation email.

Can’t find your confirmation email?

Enter the email address you used to buy your tickets here and we’ll send you a list of all the matching orders from the past year.

Scroll down to find simple solutions to common issues.

For other questions email webmaster@jkheimattreu.com

Share a ticket with somebody else

Use this if you’ve bought some tickets and want to send a copy of a ticket to someone you’re attending with (e.g. you are arriving separately).

  • We’ll send the recipient a copy of one of your tickets
  • The original ticket will still be valid and under your control
  • We’ll let recipient know you still have the original ticket and include a link to this page so they can learn more